Returns
shipments
In Spain delivery is estimated between 24 - 48 hours, except in high season dates when delivery is estimated between 2/3 business days, shipments to Europe 5 to 7 calendar days and in the rest of the world 15 calendar days, from the shipping confirmation date.
Shipments to the Peninsula are free (for orders over €100). Below is a breakdown of shipping prices outside the Peninsula.
| Balearics: €14.92 |
| Canary Islands: €39.53 |
| Ceuta and Melilla: €36.3 |
| United Kingdom: €39.16 |
| Luxembourg: €28.56 |
| Greece: €33.99 |
| Ireland: €31.31 |
| Netherlands: €27.14 |
| Athens: €27.43 |
| Belgium: €26.12 |
| Switzerland: €32.37 |
| Italy: €31.36 |
| Germany: €17.58 |
| Denmark: €32.35 |
| France: €22.84 |
| Sweden: €31.39 |
| Norway: €36.02 |
| Rest of Europe: €39.16 |
| USA: €83.03 |
To consult information about shipping prices for other destinations, we provide the email web@inesmartinalcalde.com
Returns
The deadline for returns is 14 calendar days from receipt of the product.
The item must be in its original condition and packaging. As well as with all its accessories and labels. Changes or returns of those garments that do not meet these conditions or have been used will not be accepted. The deadline to notify the brand of defects in the garment is 24 hours from receipt of the product.
To make your return you must access the following link:
https://returns.reveni.io/ines-martin-alcalde
After examining the item, we will notify you if you are entitled to a refund of the amounts paid (excluding shipping costs). The return will be made as soon as possible and, in any case, within a period of 14 days from the date of receipt of the item(s) in our warehouses. The return will always be made in the same means of payment that you used to pay for the purchase and will be for the same amount that was paid minus the return costs.
Inés Martin Alcalde Collection is not responsible for any expenses incurred in international shipments, such as duties, taxes or customs fees of the country itself.
STREETWEAR Returns:
Return shipping costs in the peninsula are €10.
if the return delivered in our studio by Claudio Coello , there will be no shipping costs, and the refund will be delayed a few days since it is managed from its original warehouse.
Below is a breakdown of the approximate shipping prices outside the Peninsula for the STREETWEAR collection.
| Balearics: €14.92 |
| Canary Islands: €39.53 |
| Ceuta and Melilla: €36.3 |
| United Kingdom: €43.95 |
| Luxembourg: €31.83 |
| Greece: €37.87 |
| Ireland: €34.88 |
| Netherlands: €30.25 |
| Athens: €30.56 |
| Belgium: €29.13 |
| Switzerland: €36.31 |
| Italy: €34.95 |
| Germany: €19.62 |
| Denmark: €35.92 |
| France: €25.45 |
| Norway: €40.42 |
| Sweden: €34.99 |
| Rest of Europe: €43.95 |
| USA: €93.17 |
GUEST Returns:
Return shipping costs in the peninsula are €10.
if the return delivered in our studio by Claudio Coello , will not take Shipping costs.
To make a return outside the peninsula of the collection of GUEST, you must send the order to our studio Claudio coello 32, 1ºInterior Izquierda, Madrid, 28001 Tel. 674 227 635. Any expense that such return may generate must be paid by the client. If any expense is generated at destination, it will be deducted from the return.
Please contact us before making any shipments. web@inesmartinalcalde.com. so we can track your return.
Size changes
Size changes will not be allowed. To make a change of any product you will have to return the unwanted product, following the steps explained above and proceed to make a new purchase of the desired product.